Report a Bug

Thank you for taking the time to send us feedback! The effort you make now will help us build better software for the thousands of people that use our solutions each day.

When we receive bug reports, we try to review them in a timely manner. If you do not hear from us within 7 business days, please contact us.

What ImmersaView software solution did the bug occur in?

What version of the software were you using?

Describe the bug

A good summary should quickly and uniquely identify a bug report. It should explain the problem, not your suggested solution.

Write precise steps to reproduce the bug

Can you reproduce the bug?

YesNo

Describe your method of interacting with the software in addition to the intent of each step.

Good (precise) example:
1. Start by clicking on the Central Control desktop icon
2. Open a new browser window
3. Click on the Capture Everything tab

Bad example:
Open Central Control and start recording

After your steps, precisely describe the observed (actual) result and the expected result.

Good (precise) example:
When dragging a source onto a dropzone, I see the video correctly.

Bad example:
It doesn't work.

Good (precise) example:
When I drag my video source onto the dropzone, I get a pop up saying "Error: No Viewers Found.".

Bad example:
Video displays incorrectly.

What operating system were you using?

What browser were you using?

Attach additional files

VADAAR (Central Control)
By default, the log file is located at the following location:
C:ProgramDataVADAARCentral-Controldebuglog.txt

VADAAR (WindowedViewer, Viewer, Sender, DVR)
By default, the log file is located at the following location:
C:ProgramDataVADAAR<application-name>debuglog.txt
Note: This directory will contain directories for each application (i.e. the logs for Sender are located in C:ProgramDataVADAARSender). Each directory will contain up to 10 log files. When choosing a log file, please select the log file generated when the issue was encountered. Sorting by ‘Date Modified’ in the Windows Explorer helps sort the log files by the most recently modified.

VADAAR (ProxySender, SocketBridge)
These applications do not generate log files. If the terminal window displays output relevant to the issue, please submit a screenshot of the terminal window or a text file containing the contents copied directly from the terminal window.

You can find your debug log file by:
1. Open the ImmersaView Warp interface.
2. Click "Version and Information".
3. Click the "Save Log" button.

You can find your debug log file by:
1. Open the ImmersaView Blend interface.
2. Click "Version and Information".
3. Click the "Save Log" button.

You can find your debug log file by:
1. Open the SimVisuals web interface.
2. Click "Diagnostics" tab.
3. Click the "Save Report" button.
4. Rename "diag" file to "diag.txt"

Please upload any files, such as diagnostic logs, images or videos, that you think will help us to determine and fix your bug.

Add another file

If you have multiple files please upload them in a .zip file. 12mb limit per file.

Your details

Full Name

Company Name

Email Address