Report a Bug

Thank you for taking the time to send us feedback! The effort you make now will help us build better software for the thousands of people that use our solutions each day.

When we receive bug reports, we try to review them in a timely manner. If you do not hear from us within 7 business days, please contact us.



A good summary should quickly and uniquely identify a bug report. It should explain the problem, not your suggested solution.


Write precise steps to reproduce the bug

Good (precise) example:
1. Start by clicking on the Central Control desktop icon
2. Open a new browser window
3. Click on the Capture Everything tab

Bad example:
Open Central Control and start recording

Good (precise) example:
When dragging a source onto a dropzone, I see the video correctly.

Bad example:
It doesn't work.

Good (precise) example:
When I drag my video source onto the dropzone, I get a pop up saying "Error: No Viewers Found.".

Bad example:
Video displays incorrectly.






Attach additional files

If you have multiple files please upload them in a .zip file. 12mb limit per file.


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